Why Train Staff to deal with conflict? Here are some compelling reasons:
A recent Rand Corporation national study found that:
- Juries award an average of
$700,000 to employees in wrongful termination suits.
- The EEOC annually receives
80,000 discrimination complaints.
- 15,500 sexual harassment
cases are filed annually in courts.
- Juries side with employees
in 70 percent of workplace litigations.
- Juries award damages in 55
percent of the claims filed.
- Punitive damages in racial
discrimination cases average $6.4 million.
- Average punitive damage
award in employment cases is $2.7 million.
The study also found that twenty-five percent of employees said that
avoiding conflict led to sickness or absence from work. Almost 10 percent reported that workplace
conflict led to project failure; more than one-third said that conflict
resulted in someone leaving the company, either through firing or quitting. Yet,
even with these alarming statistics, a majority of employers fail to train
their staff to avoid or to manage conflict.
Would you like to have managers and supervisors who are equipped to handle conflicts on the spot?
Would you like to increase productivity by improving the quality of life in your workplace and reducing unresolved conflict that results in disgruntled employees, low morale, and decreased productivity?
Would you like to learn how to use conflict as an opportunity to improve your business?
Would you like to improve customer satisfaction, and increase repeat business and referrals?You can gain these benefits and more through conflict resolution training. The training will pay for itself in the time saved in resolving conflicts, reducing lawsuits or the risk of them, and improving productivity and communications in your organization. Contact me for a free training evaluation for your group or business. We customize training for each organization, because we know that no two groups are the same.
Contact Us for a free consultation and estimate.